Project Manager / Special Projects and Cruising

Description:

Our client based in Cape Town is seeking to appoint a Project Manager / Special Projects & Cruising.If you are friendly, energetic, and a driven individual to complement our client's vibrant office environment. Then this might be the job for you!The candidate should have previous experience with quoting and running cruise ship shore excursions, turn around days and overland packages. The candidate should be confident, self-motivated, independent and be able to handle stressful situations in a professional manner.If you enjoy a good balance between office days and port days this may be the role for you. The position is within our Special Projects and Cruising Division. Key Performance area:Candidate should have a good understanding of shore excursions and know how to manage turn around days for a cruise ship arrival and departures.Must know how to operate and quote shore excursions as well as overland packages.Must know how to manage room and tour allocations meticulously.The candidate would be expected to travel to various ports around South Africa and Namibia during season and manage the operation when a ship is in port.Must be operationally strong and have experience with dispatch at the port.Strong customer service skill.The candidate should be able to manage difficult clients successfully.Attention to detail a requirement for the back-end office administration, invoicing and compiling of quotes for day excursions and packages/overland trips.Must be able to work with tour guides, transport operators, local sites, restaurants, and hotel front desk staff.Must be able to work within a team and independently.Word, Microsoft office and excel essential.Remain calm in stressful situations.Take ownership ensuring all elements are taken care of in a professional and organized manner.Must be able to multitask.Creative thinker that would be able to design new experiences for the cruise ships.Be prepared to work out of office hours as and when required.Strong negotiating skills with both suppliers and clientsConduct themselves professionally and graciously over the phone and email.Fit in with our vibrant company culture.