Description:
Managed Talent Solutions' external client is looking for a Specialist Server Administrator for one of their clients based in Johannesburg. This is a fixed contract to end of 2024, further extension might be possible depending client requirements. The Specialist Server Administrator must have MCP, MCSE and MCITP or similar related certificates and an undergraduate qualification (bachelor’s degree or equivalent) in the relevant IM Discipline and Technical preferably.
Key outputs:
- Monitor the work and overall performance of regional IM data centre (DC) technology systems
- Evaluate and ensure processing performance relating to system and machine utilisation, reliability and capacity
- Forecast financial, physical, and human resource needs to meet established objectives (including CMDB accuracy)
- Oversee and coordinate restoration and disaster recovery plans that remediate service outages
- Manage all licensing exposure within the IM data centre and on premise IM/IM infrastructure to ensure compliance
- Ensure the full life cycle value of enterprise IM infrastructure assets (including CMDB completeness and accuracy, plus investment plans and forecasting to keep DC assets compliant).
- Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus, Microsoft products, Server and Storage hardware, Security, and on-site computer rooms.
- Manage risks related to IM back-office systems
- Transparently and effectively manage costs associated with the IM DC, including investment choices and budgeting, to ensure equipment is “healthy.”
- Own a monthly, global service delivery review with the relevant vendors, with input from the regions
- Act as the subject matter escalation point for IM regional incidents or complex site incidents
- Manage the performance of the vendors and ensure they are meeting or exceeding their contractual commitments for services and projects, including those delivered directly to the BU’s
- Develop business and technology standards and best practices for IM back office environment.
- Capacity Planning involves analyzing current and future needs to ensure the server infrastructure can support anticipated demand without over-provisioning or under-provisioning resources.
- Performance Monitoring: Monitoring server performance metrics such as CPU utilization, memory usage, disk I/O, and network traffic to identify bottlenecks and areas for improvement.
- Security Planning: Developing and implementing security measures to protect servers from unauthorized access, data breaches, and other security threats.
- Disaster Recovery Planning: Creating and maintaining plans and procedures for recovering data and restoring services in the event of a server failure or other catastrophic event.
Qualifications:
An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IM Discipline and Technical
It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.
Certifications:
MCP, MCSE and MCITP or similar related certificates
Technical knowledge:
- Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area
Industry Knowledge requirements:
- IT and IM discipline and governance
- Change management and stakeholder engagement
- Proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish.
- HQ, Regional and Frontline IM services, toolsets and standards
- Team leadership to ensure effective resource utilisation across the portfolio
- Regional and local conditions
Safety Knowledge:
- Provides a consistent outstanding role model with safety practices with a deep understanding of the importance of safety
Technical skills:
Ability to apply the following skills at a defined level of proficiency required for the role:
Skills: Technical & Commercial – role dependent
Ability to:
- Deliver a portfolio of IM services to a defined client base
- Hold vendors to account on SLA indicators
- Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced with excellence
- Analyse and identify risk roIM causes and quantify pIMential business impact
- Engage with key stakeholders and understand their process requirements
- Implement best-fit solutions to meet stakeholder requirements and contribute to IM process enhancements
- Perform continuous monitoring reviews and measure defined quality and quantity indicators
- Interpret policy and explain why work needs to be completed in a particular manner
- Explain how a particular process task needs to be fulfilled
- Assign and re-assign work to ensure that outputs and the elimination of waste
Requirements:
- Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area
- IT and IM discipline and governance
- Change management and stakeholder engagement
- Proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish.
- HQ, Regional and Frontline IM services, toolsets and standards
- Team leadership to ensure effective resource utilisation across the portfolio
- Regional and local conditions
- Provides a consistent outstanding role model with safety practices with a deep understanding of the importance of safety
- Deliver a portfolio of IM services to a defined client base
- Hold vendors to account on SLA indicators
- Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced with excellence
- Analyse and identify risk roIM causes and quantify pIMential business impact
- Engage with key stakeholders and understand their process requirements
- Implement best-fit solutions to meet stakeholder requirements and contribute to IM process enhancements
- Perform continuous monitoring reviews and measure defined quality and quantity indicators
- Interpret policy and explain why work needs to be completed in a particular manner
- Explain how a particular process task needs to be fulfilled
- Assign and re-assign work to ensure that outputs and the elimination of waste