Description:
Managed Talent Solutions' external client is looking for a Specialist Protection Services for one of their clients based in Johannesburg. This is a fixed contract to end of 2024, further extension might be possible depending client requirements. The Specialist Protection Services must have experience in protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS). You must have experience in own stakeholder relationships and service delivery for commercial and technical systems within Global IM for their relevant sites and regions.
Key outputs:
- Monitor the work and overall performance of regional protection services technology systems for all mining operations.
- Evaluate and ensure processing performance relating to system and machine utilisation, reliability and capacity
- Forecast financial, physical, and IM service specialists concerning protection services Infrastructure linking to CCTV/ alarm systems and Video Management Systems (VMS).
- Manage all risks relating to the protection services environment.
- Manage costs associated with the protection services transparently and effectively, including investment choices and budgeting to ensure equipment is “healthy.”
- Own a monthly, global service delivery review with the protection services vendors, with input from the regions
- Act as the subject matter escalation point for regional incidents or complex site incidents related to protection services infrastructure.
- Manage the performance of the vendors, and ensure they are meeting or exceeding their contractual commitments for services and projects, including those delivered directly to the BU’s
- Understand technological trends and use this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge
-Oversee and coordinate frameworks, designs, blueprints and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service in the protection services environment.
- Develop business and technology standards and best practices for the protection services environment in all mining operations and disciplines.
- Requirements Analysis involves gathering and analyzing users' and stakeholders' requirements to understand their needs and expectations for protection management systems.
- System Design: Designing the architecture and components of protection services management systems, including video management systems, surveillance infrastructure and access control.
- Integration Planning: Planning and implementing integration between different protection services management systems and other enterprise systems to facilitate seamless data exchange and interoperability.
- Performance Monitoring and Optimization: Monitoring the performance of protection services management systems and optimizing their configuration, resources, and processes to improve efficiency, scalability, and reliability.
Qualifications:
An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IM Discipline and Technical
Certifications:
Bachelor’s degree or equivalent in the relevant IM Discipline and Technical
Technical knowledge:
- Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area
Industry Knowledge requirements:
- IT and OT discipline and governance
- Change management and stakeholder engagement
- Proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish.
- HQ, Regional and Frontline IM services, toolsets and standards
- Team leadership to ensure effective resource utilisation across the portfolio
- Regional and local conditions
Ability to apply the following skills at a defined level of proficiency required for the role:
Skills: Technical & Commercial – role dependent
Ability to:
- Deliver a portfolio of OT services to a defined client base
- Hold vendors to account on SLA indicators
- Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced with excellence
- Analyse and identify risk root causes and quantify potential business impact
- Engage with key stakeholders and understand their process requirements
- Implement best-fit solutions to meet stakeholder requirements and contribute to OT process enhancements
- Perform continuous monitoring reviews and measure defined quality and quantity indicators
- Interpret policy and explain why work needs to be completed in a particular manner
- Explain how a particular process task needs to be fulfilled
- Assign and re-assign work to ensure that outputs and the elimination of waste
- Participate in business initiatives/projects and the different processes involved
Social process skills are the ability to read social situations, understand the underlying social processes and use that understanding to influence behaviour in a way that contributes to our Purpose and is aligned to our values.
Ability to:
- Effectively influence and manage relationships with key internal and external stakeholders to achieve required outcomes
- Facilitate agreement and co-operation using a diplomatic and open approach
- Effectively work with diverse teams and sensitive to local social, political and cultural realities
- Comfortably interact across all mediums of interaction, i.e. face to face vs virtual interactions with team and stakeholders
- Use networks in all stages of decision making to ensure decisions are not made in isolation, though not to the extent that would be seen as abdicating responsibility
Application:
The extent to which an individual has the drive, determination, persistence, and commitment required to apply the other elements of capability to complete productive work in a way that supports our Purpose, goals, desired culture and values.
- The drive, determination, persistence, and commitment to apply the other elements of capability to complete safe, sustainable productive work.
- Drive and demonstrate the company Values.
- Consistently displays a positive and engaged manner.
- Motivated and driven to meet high standards of delivery which create high customer approval.
- Remains focused in times of uncertainty and ambiguity.
- Demonstrates considerable personal effort to improve.
Requirements:
- Translating ideas into practical initiatives to be implemented and a demonstration of successful execution and delivery of initiatives within the Project Management area
- IT and OT discipline and governance
- Change management and stakeholder engagement
- Proficiency in required languages. LATAM roles will require proficiency in Portuguese or Spanish.
- HQ, Regional and Frontline IM services, toolsets and standards
- Team leadership to ensure effective resource utilisation across the portfolio
- Regional and local conditions
- Deliver a portfolio of OT services to a defined client base
- Hold vendors to account on SLA indicators
- Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced with excellence
- Analyse and identify risk root causes and quantify potential business impact
- Engage with key stakeholders and understand their process requirements
- Implement best-fit solutions to meet stakeholder requirements and contribute to OT process enhancements
- Perform continuous monitoring reviews and measure defined quality and quantity indicators
- Interpret policy and explain why work needs to be completed in a particular manner
- Explain how a particular process task needs to be fulfilled
- Assign and re-assign work to ensure that outputs and the elimination of waste
- Participate in business initiatives/projects and the different processes involved
- Effectively influence and manage relationships with key internal and external stakeholders to achieve required outcomes
- Facilitate agreement and co-operation using a diplomatic and open approach
- Effectively work with diverse teams and sensitive to local social, political and cultural realities
- Comfortably interact across all mediums of interaction, i.e. face to face vs virtual interactions with team and stakeholders
- Use networks in all stages of decision making to ensure decisions are not made in isolation, though not to the extent that would be seen as abdicating responsibility
- The drive, determination, persistence, and commitment to apply the other elements of capability to complete safe, sustainable productive work.
- Drive and demonstrate the company Values.
- Consistently displays a positive and engaged manner.
- Motivated and driven to meet high standards of delivery which create high customer approval.
- Remains focused in times of uncertainty and ambiguity.
- Demonstrates considerable personal effort to improve.