Description:
VACANCY: Product Support Specialist Excavators – Construction MachinesAREA: BoksburgOverview:To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.Requirements:· Qualified Mechanic / Hydraulic / Electrical· Engineering qualification will be beneficial· Facilitator certificate will be beneficial· Fit for travel (Yellow Fewer)· Fit for duty· Valid passport· No criminal record· MS Office Suite· Presentation skillsExperience:· Earth moving with electrical and hydraulic· Troubleshooting and Fault Finding· People Management/Supervision· Parts and Product knowledgeDuties and responsibilities:· Assist dealer network with technical enquiries and technical problems with machines to resolve product issues.· Investigate into field information reports to identify notifications of serious problems.· Determine the cause of problems and submit Field Information Reports to factory to assist customer and provide accurate feedback· Receive and inforce service bulletin instructions to ensure compliance.· Provide technical support to customers (verbal and physical) to ensure products operate continuously.· Provide technical support to all external customers and conduct continuous monitoring of service and product quality· Perform any ad-hoc projects on request· Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales· Perform training to delegates on specialized field on predetermined dates· Assess staff on practical training to upskill the workforce and build internal confidence· Provide feedback to training supervisor regarding the progress of mechanics in practical training· Perform health and safety training to ensure a healthy and safe work environment· Conduct training to mechanics on technical report writing to ensure efficient reporting to customers· Assist Warranty Coordinator with technical queries to judge warranty claims· Conduct trend analysis on all warranty claims to identify possible trends in breakdowns· Ensure the Kenkijin philosophy, values, principles and behaviors are promoted and established through the business unit· Perform any reasonable request as requested by any person within the company within a reasonable time
24 Apr 2024;
from:
gumtree.co.za