Survey Programmer

Description:

Are you passionate about market research and proficient in survey programming?

We are looking for a skilled Survey Programmer to join our team. Your primary role will involve scripting, administering and maintaining market research surveys and projects.

REQUIREMENTS:

• Recognised post-matric qualification.
• Ideally two (2) or more years’ experience in a Market Research role which includes survey scripting, survey deployment and monitoring.
• Knowledge of, and ability to use, research and scripting platforms, for example, but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research survey software.
• CSS or HTML experience is advantageous.
• Proficient in Microsoft Office applications, specifically: MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
  

COMPETENCIES:

• Ability to support multiple stakeholders in a fast-paced environment.
• General knowledge of conducting market research is ideal; but not compulsory.
• General and technical problem-solving abilities.
• Cross-departmental collaboration skills.
• Effective communication skills.
• Ability to effectively multi-task.
• Approachable “go-to” person.
• Adaptable.
• Excellent attention to detail.
• Process oriented approach to tasks.
• Sound time management skills.
• Strives for zero-defect and delivery excellence.

ROLES & RESPONSIBILITIES:

• Survey Data Visualisation & Extraction – setting up cross-tables for the purpose of monitoring survey completion, exporting survey data, survey data cleaning and format-specific data preparation.
• Execute Administrative Tasks - related to insight community administration and community member management; incentive and reward fulfillment; compiling and maintaining process and project documentation; as well as recording activities for the compilation of cost-monitoring and operational metrics.
• Quality, Processes, and Improvement - demonstrate a “quality-in-all-I-do,” customer-centric approach to performing tasks, sharing “lessons learned” and participating in problem resolution discussions.
• Client & Internal Stakeholder Support - supports Research and Account Directors in fostering strong relationships with clients through providing technical training, ongoing support and assisting with platform and project query resolution.
• Project Management - as part of a Team, ensure constant communication on progress and highlighting challenges impacting on delivery. Work towards delivering all project and administrative tasks within agreed timelines .

Requirements:

• Recognised post-matric qualification.
• Ideally two (2) or more years’ experience in a Market Research role which includes survey scripting, survey deployment and monitoring.
• Knowledge of, and ability to use, research and scripting platforms, for example, but not limited to: Alida; Maru; Alchemer; Survey Monkey; Dooblo or other proprietary Market Research survey software.
• CSS or HTML experience is advantageous.
• Proficient in Microsoft Office applications, specifically: MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
  

• Ability to support multiple stakeholders in a fast-paced environment.
• General knowledge of conducting market research is ideal; but not compulsory.
• General and technical problem-solving abilities.
• Cross-departmental collaboration skills.
• Effective communication skills.
• Ability to effectively multi-task.
• Approachable “go-to” person.
• Adaptable.
• Excellent attention to detail.
• Process oriented approach to tasks.
• Sound time management skills.
• Strives for zero-defect and delivery excellence.

• Survey Data Visualisation & Extraction – setting up cross-tables for the purpose of monitoring survey completion, exporting survey data, survey data cleaning and format-specific data preparation.
• Execute Administrative Tasks - related to insight community administration and community member management; incentive and reward fulfillment; compiling and maintaining process and project documentation; as well as recording activities for the compilation of cost-monitoring and operational metrics.
• Quality, Processes, and Improvement - demonstrate a “quality-in-all-I-do,” customer-centric approach to performing tasks, sharing “lessons learned” and participating in problem resolution discussions.
• Client & Internal Stakeholder Support - supports Research and Account Directors in fostering strong relationships with clients through providing technical training, ongoing support and assisting with platform and project query resolution.
• Project Management - as part of a Team, ensure constant communication on progress and highlighting challenges impacting on delivery. Work towards delivering all project and administrative tasks within agreed timelines .