KEY ACCOUNTS MANAGER

Description:

Client Liaison and Client Management

• Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
• Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
• Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
• Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
• Manage adherence to deadlines on Client Submission.
• Facilitate signing of all relevant agreements by the client.
• Ensure that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
• Solve conflict and manage client expectations.

Build and maintain stakeholder relationships.

• Liaise with a complex network of stakeholders to ensure business growth and business sustainability.
• Build strategic inter-departmental relationships to help achieve business goals.
• Promote effective peer, and stakeholder relationships.
• Manage and ensure effective communication with all stakeholders and sustain client relationships.
• Collaborate with internal stakeholders to ensure registration with the relevant bodies.

Business Growth

• Focus on growing and developing existing clients, together with generating new business.
• Act as the key interface between the customer and all relevant divisions.
• Develop and achieve sales through direct sales channels.
• Be actively involved in season planning with focus on increased sales.

Requirements:

• Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
• Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
• Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
• Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
• Manage adherence to deadlines on Client Submission.
• Facilitate signing of all relevant agreements by the client.
• Ensure that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
• Solve conflict and manage client expectations.

• Liaise with a complex network of stakeholders to ensure business growth and business sustainability.
• Build strategic inter-departmental relationships to help achieve business goals.
• Promote effective peer, and stakeholder relationships.
• Manage and ensure effective communication with all stakeholders and sustain client relationships.
• Collaborate with internal stakeholders to ensure registration with the relevant bodies.

• Focus on growing and developing existing clients, together with generating new business.
• Act as the key interface between the customer and all relevant divisions.
• Develop and achieve sales through direct sales channels.
• Be actively involved in season planning with focus on increased sales.

• BCom or other Commerce related degree.

• 5-10 years relationship management experience (preferably in financial services)

• Marketing knowledge
• IT and information systems advantageous
• B-BBEE knowledge base an advantage.
• High level of computer literacy
• Excellent project management and customer relations skills.
• Excellent communication, negotiation, and interpersonal skills
• Excellent planning, organizational and administrative skills, with the ability to meet deadlines and solve problems
• Strategic thinker with an analytical mind and strong problem-solving skills
• Excellent sales strategy skills with a proven track record of success
• Excellent prospecting (cold calling) skills, networking, persuasion, negotiation and closing skills.

• Ability to represent organisation in a professional and confident manner.
• Be able to present comfortably to larger groups, and audiences including Boards of Directors
• High level of computer literacy.
• Highly numerate with strong ability in financial analysis, forecasting, project costing, and preparing and monitoring budgets.
• Ability to work in a fast-paced and dynamic environment.
• Strategic thinker with an analytical mind and strong problem-solving skills.

Qualifications

• BCom or other Commerce related degree.

Experience

• 5-10 years relationship management experience (preferably in financial services)

Skills and Knowledge

• Marketing knowledge
• IT and information systems advantageous
• B-BBEE knowledge base an advantage.
• High level of computer literacy
• Excellent project management and customer relations skills.
• Excellent communication, negotiation, and interpersonal skills
• Excellent planning, organizational and administrative skills, with the ability to meet deadlines and solve problems
• Strategic thinker with an analytical mind and strong problem-solving skills
• Excellent sales strategy skills with a proven track record of success
• Excellent prospecting (cold calling) skills, networking, persuasion, negotiation and closing skills.

Competencies

• Ability to represent organisation in a professional and confident manner.
• Be able to present comfortably to larger groups, and audiences including Boards of Directors
• High level of computer literacy.
• Highly numerate with strong ability in financial analysis, forecasting, project costing, and preparing and monitoring budgets.
• Ability to work in a fast-paced and dynamic environment.
• Strategic thinker with an analytical mind and strong problem-solving skills.