Description:
Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services Automotive and Home service Providers as a whole; implement more efficient ways of providing service. Manage and oversee Cost Control Division .
Duties:
· Manage EMS, Auto & Home Service Providers
· Extend and enhance the panel of service providers.
· Negotiate and manage rates/outcomes with service providers.
· Advise management on related processes, procedures and protocols.
· Timeous production of required stats and reports
· Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood)
· Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively.
· Assist staff when they experience complaints and problems with Service Providers
· Ensure monthly KPI’s are tracked and reported on.
· Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform.
Perform training with providers and host roadshows nationally
Requirements:
Requirements:
· Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment.
· Excellent geographical knowledge of South Africa and Africa
· Understanding the complexity of service provider services within the company’s business environment
· Ability to manage own time.
· Excellent administrative skills
· Articulate in English/Afrikaans (ethnic languages will be an advantage)
S Should you not receive a response within 10 working days, please consider your application as unsuccessful
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