Description:
A well-established Company in Randburg is looking to employ Call Centre Agents who can speak Swati.
Duties and responsibilities include:
-
Makes calls to customers from a set list - market research.
-
Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company.
-
Reaches daily set targets (productivity, quality, data)
-
Minimum outbound calls per day as per project requirement
-
Asks questions as posed from the interview system
-
Adheres to structure of interview (this may be converted into a conversational format
-
Updates system with customer responses
-
Complies with internal policies and procedures
Requirements:
-
Makes calls to customers from a set list - market research.
-
Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company.
-
Reaches daily set targets (productivity, quality, data)
-
Minimum outbound calls per day as per project requirement
-
Asks questions as posed from the interview system
-
Adheres to structure of interview (this may be converted into a conversational format
-
Updates system with customer responses
-
Complies with internal policies and procedures
- Call Centre: 1 to 2 years
- Computer Literacy Skills And Experience: 1 to 2 years
- Grade 12 essential
- Must be fluent in Swati
- Call centre experience (advantageous)
- Good listener
- Ability to listen attentively and capture complaints, compliments and comments accurately as received from the customer
- Is aware of correct telephone etiquette
- Avoids mentioning other clients
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Attention to detail
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Initiative
- Ability to work under pressure
- Criminally Clear
- Grade 12 essential
- Must be fluent in Swati
- Call centre experience (advantageous)
- Good listener
- Ability to listen attentively and capture complaints, compliments and comments accurately as received from the customer
- Is aware of correct telephone etiquette
- Avoids mentioning other clients
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Attention to detail
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Initiative
- Ability to work under pressure
- Criminally Clear