Description:
Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?
As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.
Requirements
-Speak, read and write German fluently
Duties:
-Receiving requests on the phone, by chat, by e-mail or requests sent online.
- Providing level 1 technical support to solve the requests sent from the customers.
- Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.
- Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.
Location
-Sandton (hybrid)
To apply kindly send your updated CV and supporting documents to info@jai.co.za