Administration Manager

Description:

The Person:
Minimum 5 years experience in an administrative role.
Database and workflow management experience.
Fundi on MS Office.
Duties and Responsibilities:
Manage all administrative functions within the business.
Line management responsibility for the Administrative Support team.
Monitor individual and team performance and make recommendations for improvement where required.
Provide a secretarial support service as required to Senior Management, as requested.
Co-ordinate administrative and secretarial services, including preparing agendas, co-ordinating and recording minutes.
Liaise with stakeholders to ensure timeous certification of learners.
Produce reports, spreadsheets, and correspondence to a high standard, ensuring accuracy and good presentation at all times.
Identify and develop changes to practices, procedures/policies and implement changes.
Use initiative and support the general management of the administration function by providing a focal point for queries in the absence of a Senior Manager.
Plan and arrange Webinars meetings and co-ordinate training events, workshops, bookings, and hospitality.
Investigate any concerns arising within the Administration team and propose a resolution.
Plan and co-ordinate workload autonomously, ensuring all deadlines are met and objectives achieved, seeking advice from a Senior Manager when necessary.
Attend and participate in meetings relating to the overall service provided by the Administration team.
Undertake ongoing personal development through participation in appraisal and supervision.
Attend and participate in relevant training identified through supervision and appraisal.
Competencies:
Organised, efficient, and self-motivated.
Excellent written and verbal communication skills.
Ability to work to deadlines and prioritise tasks.
Presentable and confident interaction with all stakeholders face-to-face, on the phone and in event environments.
Organised and strong attention to detail.
Dependable with a "can do" attitude.
Demonstrate professionalism, discretion, and confidentiality.