Description:
Client Services Team Lead Sandton Johannesburg
R500-550K PER ANNUM
Purpose of Position:
Complement Recruitment are recruiting for a Customer Service Team Lead (Manager) for a permanent position based in Sandton, Johannesburg, Gauteng. The Team Lead is responsible for ensuring completeness and accuracy of processed sales orders by the business centre, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all Quotations submitted and ensure timeously completion, reporting and analysis of Quotations as required and work in conjunction with the supply chain and finance departments. Experience in a national and international organisation or business will be beneficial.
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Minimum Requirements :
We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.
Matric, 3 Year tertiary qualification Degree or BA/BCom Degree.
Fluent in Afrikaans and English well spoken
5 years of professional/Corporate experience
3+ years experience as a Senior Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.
High Competency level, Mature - individual must have a career and progression plan for themself
Able to lead upwards - coach, manage, mentor, delegate, train and have a leadership quality that inspires and motivates staff able to take criticism, and manage poor performance (fair, but assertive) 2 direct reports
Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases; MS Office (Excel) and JD Edwards
Excellent oral and written communication skills.
Strong business acumen and product knowledge
Excellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areas
Strong ability to internalize the diversity & complexity of SA markets & to identify opportunities based on this
Strong communication skills and ability to engage with different cultures in the SA
Personal Attributes
Lives up to the Organisations Leadership Principles:
Set high ambitions and challenge your team
Be open and honest about performance
Show visible and decisive leadership
Focus teams on delivering business results
High integrity and ethical behaviour
Passionate about the company Mission, Vision and Values
Quick learner, intellectual capacity with a high degree of common sense, resourcefulness, and flexibility
Very organized and structured with the ability to successfully manage deadlines as well as handle ambiguity
Abil
11 Mar 2022;
from:
gumtree.co.za