Infrastructure Support Engineer

Description:

Our client is a South African managed IT services company based in Centurion, Gauteng. They provide their customers with real-time visibility of their independent data across the technology landscape and translate it into information to support decision makers in their strategic journey of digital transformation. *DESCRIPTION* We are looking for an ambitious, self-motivated individual with a passion for all things IT, has excellent diagnostic and problem-solving skills, and a successful track record in deploying and managing a Linux based environment. *PREREQUISITES* • At least 5 years of Information Technology experience • At least 5 years of management experience • Must have Linux qualification • At least 2 years of demonstratable experience deploying and managing a Linux based environment • At least 2 years of experience managing third-party software vendors for support and deployment of their services. *WORKING HOURS* • The position will entail normal working hours but may at times require tasks to be completed after hours to reduce user or customer service interruption. • The incumbent may also be required to form part of a standby rotation schedule to support the infrastructure in case of incidents. *Infrastructure Design and Deployment* • Hands on involvement with design, configuration and installation of all infrastructure and supporting services for the organisation. • This includes but is not limited to the initial sizing of hardware, virtual infrastructure, and services as required to enable the business and meet SLAs with customers. • The role will also require familiarisation with the third-party products that the business utilises to ensure proper standards are maintained and deployments meet vendor specifications. • Design and deployment will also include elements of networking such as specifying and deploying firewall rules, routing and VPNs as required. *Infrastructure Management and Monitoring* • Ensure that all our infrastructure deployed both at data centres and on-premises at customers are maintained and managed to meet availability requirements. • Management is done through proactive tasks such as patch management, general housekeeping, log file review and actions taken based on finding or recommendations made. Keeping track of available software updates, tracking features and ensuring that updates and upgrades are performed as relevant. • Ensure systems meet security standards and apply security remediations in a timeous manner to reduce risk to the organisation and clients. • Ensure all systems are adequately instrumented and monitored to maintain service levels and respond to incidents timeously to prevent SLA breaches where appropriate. • The role will require engaging with external stakeholders such as third-party vendors or customer support staff where we are dependent on them for services such a data centre hosting or software support. • Ensure that backups are main