General Manager (GM)

Description:

Founded in 1988, our mission at Dream Hotels & Resorts is to deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner. With a growing portfolio of 22 properties, including exclusive membership and ownership opportunities, we have adopted a more purposeful approach to the guest experience, leading with greater compassion and intent and creating a healthy balance between our actions, our communities, and the environment. Here at Dream Hotels & Resorts, we actively reimagine a brighter future together. As we continue to expand extraordinary travel experiences, we will continue to challenge ourselves to lead with purpose, ensuring that we act with accountability and local impact Job OverviewWe are currently seeking a dynamic and experienced Hotel & Resort General Manager to lead one of our flagship properties, Avalon Springs. Avalon Springs Resort is renowned for its top-notch hospitality and natural hot springs, nestled between the picturesque mountain ranges of Montagu.The resort offers large wooden mountain chalets, well-appointed self-catering apartments, and luxurious hotel rooms.As the Hotel & Resort Custodian (General Manager), you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement.You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.Dream Hotels & Resorts is an equal opportunity employer and values diversity in the workplace. KEY PERFORMANCE AREAS:Sales & MarketingCollaborate with the sales and marketing team to drive revenue and occupancyDevelop and implement effective sales strategies to attract new business.Cultivate relationships with key clients, partners, and industry stakeholders.Identify ideal clientele and develop strategies to build relationships.Provide accurate reporting for sales and marketing plans.Human Resources Collaborate with the Head office People Team with recruitment, training, and develop a high-performing team.Foster a positive and inclusive work environment. Develop and maintain a good working relationship with all employees.Conduct regular communication meetings, employee appraisals, and training Quality assurance Ensure compliance with brand standards, industry regulations, and legal requirements.Conduct regular inspections to maintain the highest levels of cleanliness and maintenance.Compliance and Licensing: Ensure compliance with relevant government and local authority legislation. Responsible for the validity of licenseCommunity Management Build and maintain positive relationships with the local community.Represent the hotel and resort at community events and industry associations Operational LeadershipProvide strategic direction and leadership to all hotel and resort departments.Oversee