Description:
Our client in the telecommunication industry is looking for an FTTX Sales Administrator this individual's main function is to assist with the processing of orders, online buying journey, assist with customer queries on the system and handle ad-hoc queries. 12-month contract 1-2 years’ experience in Fiber to the X with a Matric in the information and communication technology industry but specifically in customer care admin or commercial environment.6 months experience with a degree or diploma.Interpersonal skills.Computer skills- proficiency in MS Excel, MS Word, Siebel and MSPI.Problem-solving skills.Stress tolerance.Planning and executing on results and delivery.Specific knowledge of Fiber to the X products and tariffs.Understanding Fiber to the X and information and communication technology markets. Resolve daily queries concerning customer applications.Online buy journey assistance.Installations and activations upgrades.Credit vetting.Investigate billing queries and reporting for resolution.Assisting with reporting daily connections, building progress, GoR progress.Ability to plan, organize, and multi-task to complete tasks effectively.Must pay attention to detail.
19 Apr 2024;
from:
gumtree.co.za