Description:
Do you have a passion for IT and enjoy solving technical challenges? A Finance and IT firm in the upscale wine sector seeks a skilled IT Technician to join their team in Cape Town .Responsibilities
- Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
- Assist both internal and external users during and if required after working hours.
- Escalate calls if necessary.
- Help users maximise their IT investment.
- Guide users to follow best practices when accessing IT infrastructure and information.
- Monitor connectivity between computers branches and devices.
- Provide support on all desktop platforms supported by the Group.
- Provide server support – ad-hock.
- Remote support after hours.
- Provide support on printers, scanners, video conferencing equipment, etc.
- Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
- Setup phones, tablets and other BYOD devices when requested.
- Escalate any security or potential risk detected on the network.
- Plan and manage all upgrades.
- Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
- Projects.
- Effective Administration.
- Effective Human Capital (Self) Management and Development.
Qualifications and Experience
- Grade 12
- A+ Certification
- N+ Certification
- MSCA Certification
- 3 years PC support environment
- Experience with MPLS (Beneficial)
- Experience with Servers (Beneficial)
- Experience with Networking (Beneficial)
- Must have drivers license and own vehicle
please do not apply if you do not meet the requirements.
Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.
Requirements:
- Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
- Assist both internal and external users during and if required after working hours.
- Escalate calls if necessary.
- Help users maximise their IT investment.
- Guide users to follow best practices when accessing IT infrastructure and information.
- Monitor connectivity between computers branches and devices.
- Provide support on all desktop platforms supported by the Group.
- Provide server support – ad-hock.
- Remote support after hours.
- Provide support on printers, scanners, video conferencing equipment, etc.
- Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
- Setup phones, tablets and other BYOD devices when requested.
- Escalate any security or potential risk detected on the network.
- Plan and manage all upgrades.
- Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
- Projects.
- Effective Administration.
- Effective Human Capital (Self) Management and Development.
- Grade 12
- A+ Certification
- N+ Certification
- MSCA Certification
- 3 years PC support environment
- Experience with MPLS (Beneficial)
- Experience with Servers (Beneficial)
- Experience with Networking (Beneficial)
- Must have drivers license and own vehicle
19 Apr 2024;
from:
careers24.com