Description:
MULTi, a communication and technology solutions company, has a permanent vacancy for a Junior Engineer based in Johannesburg, Gauteng
The successful candidate will report to the Service Desk Team Leader
PLEASE NOTE : Only candidates who reside in the Johannesburg and surrounding areas will be considered.
Duties and Responsibilities:
- Resolve incidents remotely
- Load, s etup and c ustomize software/hardware and install PC's, Printers, and peripherals
- Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals
- Fault diagnosis and problem solving
- Load, setup and provide basic administrative support on Windows 7, Windows 8, Windows 10, Windows 11
- Load, setup and provide basic administrative support on Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
- Have a basic understanding of VoiP and SIP (beneficial)
- Participate in Customer IT projects
- Adhere to internal Administration & Operational processes
- Provide accurate and comprehensive Ticket Notes
- Ensure Documentation is produced and updated as required
- Participate as part of a team and individually
- Available to work after-hours if required
- Ability to identify and escalate incidents accordingly
Minimum Requirements:
Education :
- Matriculation (Compulsory)
- MCSE or equivalent diploma (Compulsory) MCP (Advantage)
- A+ and N+ (Advantage)
Experience:
- 1 Years' Experience in the IT industry. (Desktop Support)
- Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis
- Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11
- Basic Understanding of Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
- Basic Understanding of LAN cabling and network topology (Ethernet)
- Basic Understanding of SIP and VOIP (advantage)
- Experience with hardware/software PBX's (3CX Beneficial)
- CRM/PSA/ticketing system is beneficial
Other Requirements:
- South African Citizen
- Reliable transport compulsory
- Fully Bi-Lingual
- Presentable with strong people skills
- Contactable references
- No c riminal r ecord and clean credit check
- Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service
- Self-motivated with the ability to work with minimal direction
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
Salary:
Requirements:
- Resolve incidents remotely
- Load, s etup and c ustomize software/hardware and install PC's, Printers, and peripherals
- Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals
- Fault diagnosis and problem solving
- Load, setup and provide basic administrative support on Windows 7, Windows 8, Windows 10, Windows 11
- Load, setup and provide basic administrative support on Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
- Have a basic understanding of VoiP and SIP (beneficial)
- Participate in Customer IT projects
- Adhere to internal Administration & Operational processes
- Provide accurate and comprehensive Ticket Notes
- Ensure Documentation is produced and updated as required
- Participate as part of a team and individually
- Available to work after-hours if required
- Ability to identify and escalate incidents accordingly
- Matriculation (Compulsory)
- MCSE or equivalent diploma (Compulsory) MCP (Advantage)
- A+ and N+ (Advantage)
- 1 Years' Experience in the IT industry. (Desktop Support)
- Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis
- Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11
- Basic Understanding of Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
- Basic Understanding of LAN cabling and network topology (Ethernet)
- Basic Understanding of SIP and VOIP (advantage)
- Experience with hardware/software PBX's (3CX Beneficial)
- CRM/PSA/ticketing system is beneficial
- South African Citizen
- Reliable transport compulsory
- Fully Bi-Lingual
- Presentable with strong people skills
- Contactable references
- No c riminal r ecord and clean credit check
- Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service
- Self-motivated with the ability to work with minimal direction
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
19 Apr 2024;
from:
careers24.com