1010 _Sub-Product Owner-IT Service Desk (Advance)

Description:

1010 _Sub-Product Owner-IT Service Desk (Senior)Location: GautengContract Term: 1 July 2023 - 31 December 2025 ESSENTIAL SKILLS REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations Frameworks (E.g., ITIL)
·       IT Service Delivery Management
·       Project Management
·       DevOps
·       Agile Methodology
·       JIRA & Confluence
·       Service Desk Methodology
·       Provider / Contract Management â SLAs and KPIs
·       Technical experience with Data and Analytics (E.g. QlikView)
·       Artificial Intelligence (NLP, ChatBots and Machine Learning)
·       Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
·       Steer and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s to deliver a stable and sustainable level of first level IT supportÂ
·       Manage transformation within the IT Service Desk relating to new technologies and refined processes
·       Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered