Description:
FSS - Operations Manager
Reporting to the Branch Manager
The above position is vacant at our East Rand Branch. The overall purpose of this position is to ensure that operations are efficiently managed.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade A qualification
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 5 years experience in the security industry or a similar role (Advantageous at FSG)
- Knowledge of HR/ IR
- Knowledge of ISO9001:2015 quality management and its requirements
- Strong planning, leadership, organizational and interpersonal skills
- Valid driver’s license and own transport
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
- Ensure all clients are serviced as per contractual requirements
- Maintain good relations between the Branch and the client regarding services rendered
- Manage staff and client retention
- Risk management
- Ensure all administrative responsibilities relating to daily operational requirements are complete
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
- Accident prevention and reporting
- Take preventative actions toward any suspicious activity
- Liaise with management and all staff
- Personnel Management - deal with HR/IR-related issues
Other Personality Attributes and Core Competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Willing to work long hours
- Planning and organizing skills
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade A qualification
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 5 years experience in the security industry or a similar role (Advantageous at FSG)
- Knowledge of HR/ IR
- Knowledge of ISO9001:2015 quality management and its requirements
- Strong planning, leadership, organizational and interpersonal skills
- Valid driver’s license and own transport
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
- Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
- Ensure all clients are serviced as per contractual requirements
- Maintain good relations between the Branch and the client regarding services rendered
- Manage staff and client retention
- Risk management
- Ensure all administrative responsibilities relating to daily operational requirements are complete
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
- Accident prevention and reporting
- Take preventative actions toward any suspicious activity
- Liaise with management and all staff
- Personnel Management - deal with HR/IR-related issues
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Willing to work long hours
- Planning and organizing skills