Description:
The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments.
Qualifications
CompTIA N+, A+, L+ or equivalent
Microsoft Associate level certification
Advantageous
CompTIA Security+ or equivalent
CompTIA Server+ or equivalent
MS Office 365 / Azure Certification
CCNA will be extremely advantageous
Skills
At least 2-3 years experience in a similar role
Strong knowledge on Internet fundamentals
Strong hardware, software and network troubleshooting skills
Experience within a helpdesk environment
Experience working within Windows, OS X and Linux desktop and server environments
Advantageous
Experience with routers and firewalls
Personal competencies
Exceptional communication skills
Problem-solver
Self-starter
Attention to detail
Team player and able to work in group environments
Passion for technology
A strong need for personal growth
Only applications through the link will be accepted.