Description:
Order Processing
- Effectively and timeously deal with telephone and email request for quotations.
- Ensure all quotations are followed up as and when necessary.
- Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
- Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
- Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
- Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
- Facilitate and oversee the credit note process.
- Determine and communicate customer back orders for items included on incoming orders/shipments.
- Timeously process and send out monthly recuring invoices for applicable services and/or customers.
Sales Enquiries
- Respond to email and telephonic enquiries within stipulated periods.
- Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.
Admin and Reporting
- Ensure that the Sales Orders is complete and up to date on Acumatica.
- Ensure that the Credit Note are load and completed.
- Ensure that the Quotation are followed up and completed on Acumatica.
Outbound Calls
- Contact and build relationships with new customers.
- Maintain and agreed level of pr-active telephone contact with both existing and new customers.
Customer Satisfaction
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
- Customer Satisfaction Survey score of a least 4.5.
Other/General
- Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
- Achieve team and individual sales targets as set by Management Team within the agreed time scale.\Meet and exceed the agreed specific performance objectives.
Requirements:
- Effectively and timeously deal with telephone and email request for quotations.
- Ensure all quotations are followed up as and when necessary.
- Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
- Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
- Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
- Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
- Facilitate and oversee the credit note process.
- Determine and communicate customer back orders for items included on incoming orders/shipments.
- Timeously process and send out monthly recuring invoices for applicable services and/or customers.
- Respond to email and telephonic enquiries within stipulated periods.
- Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.
- Ensure that the Sales Orders is complete and up to date on Acumatica.
- Ensure that the Credit Note are load and completed.
- Ensure that the Quotation are followed up and completed on Acumatica.
- Contact and build relationships with new customers.
- Maintain and agreed level of pr-active telephone contact with both existing and new customers.
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
- Customer Satisfaction Survey score of a least 4.5.
- Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
- Achieve team and individual sales targets as set by Management Team within the agreed time scale.\Meet and exceed the agreed specific performance objectives.
- Sales Administrator: 2 to 3 years
- Matric
- Sales qualification – advantageous
- Experience in sales and sales administration – 3 years.
- Experience in IT /Networking/Internet Industry beneficial
Minimum Qualifications:
- Matric
- Sales qualification – advantageous
Experience required:
- Experience in sales and sales administration – 3 years.
- Experience in IT /Networking/Internet Industry beneficial
17 Apr 2024;
from:
careers24.com