Customer Manager: VKB Milling, Mpumalanga

Description:

Introduction

VKB Milling (Pty) Ltd is one of four subsidiaries of VKB Agri Processors (Pty) Ltd, the agri-processing division of the VKB Group. The VKB Group is a significant role player in the agricultural industry in South Africa and strives, through best practices, continuous improvement and world-class operations, to add meaningful value to the industry.

VKB Milling (Pty) Ltd operates white maize mills in Mokopane and Louis Trichardt in Limpopo, and Mashishing in Mpumalanga, a wheat mill in Frankfort in the Free State as well as a maize mill in Christiana and a Wheat Mill in Modderrivier in the Northern Cape.

The company offers employees the opportunity to utilise and develop their skills and knowledge in a challenging and rewarding work environment.

Promote the customer-base of the VKB/GWK Farm Foods brands and generate internal and external sales to support the business strategy. Represent and sell the organisation’s products and/services to customers by visiting and obtaining orders and ensure growth in market share and develop new business.

• Grade 12 or equivalent (National diploma in sales and marketing related fields)
• Computer literate
• 3 years applicable experience.
• Excellent communication, marketing skills and must be able to establish customer relationships.
• Proficiency English
• Valid Driver License

• Customer-focused and sales execution excellence at customer-specific level.
• Build and maintain market share in area of sales.
• Execute sales targets against customer-specific requirements and derived sales delivery plans.
• Manage a team of Field Marketers & Merchandisers in all aspects and requirements to deliver the plan, training and control of staff is key.
• Ensure optimal execution of service commitments to customers, ensure service delivery to customers are on a high standard to ensure growth in market share.
• Meet targets as per budget for sales team as set by management.
• Weekly reporting of financial performance to management.
• Build and retain customer trade relationships at store/customer level, visit clients on a weekly basis and take orders.
• Product-specific sales focused on retail and wholesale customer level, delivering against daily sales targets.
• Day-to-day client sales services in terms of POS, activation, promotions, and demos.
• Solicit new clients on an ongoing basis and gain incremental volumes in identified areas.
• Facilitate and solving of queries and complaints and escalate unresolved issues as a matter of urgency.
• Manage costs within set parameters.
• In conjunction with the Accounts Receivable department, manage collections with customers.
• Build strong internal relationships with the Finance, Internal Sales, Production and Logistics departments.
• Manage customer expectations on deliveries.

• Analytical skills and ability
• Planning Skills
• Marketing Skills
• Communication
• Organisational skills
• Good administration skills
• Interpersonal skills
• Conflict management skills

Other Information

• The company can expire jobs at any time at their own discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities
• Things to take note of when applying through our Career Portal.
• Use Google Chrome when accessing the portal
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document
• NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
• When uploading profile picture , make sure the minimum size uploaded is 300 x 300px

Requirements:

• Grade 12 or equivalent (National diploma in sales and marketing related fields)
• Computer literate
• 3 years applicable experience.
• Excellent communication, marketing skills and must be able to establish customer relationships.
• Proficiency English
• Valid Driver License

• Customer-focused and sales execution excellence at customer-specific level.
• Build and maintain market share in area of sales.
• Execute sales targets against customer-specific requirements and derived sales delivery plans.
• Manage a team of Field Marketers & Merchandisers in all aspects and requirements to deliver the plan, training and control of staff is key.
• Ensure optimal execution of service commitments to customers, ensure service delivery to customers are on a high standard to ensure growth in market share.
• Meet targets as per budget for sales team as set by management.
• Weekly reporting of financial performance to management.
• Build and retain customer trade relationships at store/customer level, visit clients on a weekly basis and take orders.
• Product-specific sales focused on retail and wholesale customer level, delivering against daily sales targets.
• Day-to-day client sales services in terms of POS, activation, promotions, and demos.
• Solicit new clients on an ongoing basis and gain incremental volumes in identified areas.
• Facilitate and solving of queries and complaints and escalate unresolved issues as a matter of urgency.
• Manage costs within set parameters.
• In conjunction with the Accounts Receivable department, manage collections with customers.
• Build strong internal relationships with the Finance, Internal Sales, Production and Logistics departments.
• Manage customer expectations on deliveries.

• Analytical skills and ability
• Planning Skills
• Marketing Skills
• Communication
• Organisational skills
• Good administration skills
• Interpersonal skills
• Conflict management skills

• The company can expire jobs at any time at their own discretion.
• VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
• VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity & Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities
• Things to take note of when applying through our Career Portal.
• Use Google Chrome when accessing the portal
• Clear copy of your CV in either PDF or Word
• The CV should not have handwriting on the document
• NB! Only Submit your CV on the Upload CV section of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
• When uploading profile picture , make sure the minimum size uploaded is 300 x 300px