Description:
Looking for a Telemarketer
We are looking for an enthusiastic Telemarketer to make appointments for a financial advisor/broker using a provided client contact list. You will be responsible for managing the dairy and day to day appointments of the financial advisor by influencing existing or potential customers to make an appointment with the advisor.
The Telemarketer will be responsible for record keeping of al clients and liaising with the broker and office regarding appointments.
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered.
The goal is to expand the company’s clientele by getting new customers to commit to a meeting with one of our advisors.
There is opportunity for career growth and income growth.
Responsibilities
Cold call people using a given phone directory to schedule appointments. Answer incoming calls from prospective customers. Use scripts to provide information about product’s features and benefits. Ask pertinent questions to understand the customer’s requirements. Persuade the customer by demonstrating how our services meet their needs. Record the customer’s personal information accurately in a computer system. Deal with complaints or doubts to safeguard the company’s reputation. Go the “extra mile” to meet targets. Keep records of calls and sales and record useful information.
Requirements and skills
Proficient in English and Afrikaans. Knowledge of Financial Advising will be a bonus. Proven experience as telemarketer or similar sales/customer service role. Proven track record of successfully meeting sales quotas preferably over the phone. Working knowledge of relevant computer programs (e.g. CRM software, Excell, Word, Outlook) and telephone systems Excellent communication and presentation skills Skilled in negotiation and dealing with complaints. Persistent and results-oriented Patient and able to handle customer rejection. High school diploma. Please send your CV to shimone.vanzyl@dfc.discovery.co.za