Short Term Claims Handler - Cape Town

Description:

• Responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end.
• Handle claims and deal with them efficiently and with minimum delay, in accordance with mandates conferred
• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer and submitting the claim to the insurers
• Analyse and reconciliate supplier invoices and follow payment processes
• Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
• Building and maintaining relationships, and liaising with, key stakeholders to meet job objectives
• Handle information reporting
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention
• Deliver service through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Requirements:

• Responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end.
• Handle claims and deal with them efficiently and with minimum delay, in accordance with mandates conferred
• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer and submitting the claim to the insurers
• Analyse and reconciliate supplier invoices and follow payment processes
• Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
• Building and maintaining relationships, and liaising with, key stakeholders to meet job objectives
• Handle information reporting
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention
• Deliver service through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

• Short Term Experience: 3 to 4 years
• Claims Handling Experience: 3 to 4 years

Grade 12;

Bilingual – Afrikaans and English;

Must have previous claims experience in an Insurance Brokerage environment with a focus on short term insurance or at an Insurer such as Hollard, Renasa, Western, Discovery, Santam etc. in the short term space;

Experience in appointing assessors, as well as validity of claims will be beneficial;

Experience in handling pay-outs or authorising pay-outs of claims will be beneficial.