Description:
Exciting opportunity available as Key Account Manager (Edenvale). Mining equipment knowledge - Required- Be the point responsible for contact between customer and company
- Oversee, build and manage strong customer relationships
- Resolving client complaints, issues or problems quickly and efficiently to maintain trust
- Research and understand key customer needs, requirements and wants
- Keeping customers updated on upgrades and latest company products available
- Continuously propose solutions that meet customers objectives
- Gather, report and communicate customers’ feedback on all services offered and rendered by the comany
- Ensure the correct ordered products and services are delivered in timely manner
- Research clients’ current site equipment, operating conditions and requirements
- Ensure face time with clients in order to expand the relationship
- Meet with the other departments (Commercial Department, Key Account Managers, Service Manager and Workshop Manager) to plan strategically within the organization
- Manage time-keeping with all site visits, reports, planning and feedback
- Follow up on outstanding orders
- Ensure all quotes are correct in relation to RFQs, sent to the client and followed up in a timeous manner
- Be proactive in communicating all relevant service requirements and work for future planned services
- Ensure all arrangements and itineraries are correct prior to travelling within and out of South Africa
- Compile thorough monthly reports
- Managing internal communications between clients and teams/departments
- Liaise with the sales team to ensure maximum upselling and cross-selling is achieved
- Be available for client at all times
- Good communication with other departments within company
Education: Minimum Requirements
- Ndip Mechanical or Trade Test: Millwright
Apply now!
CV’s can be send to lehandre@carlysle.co.za
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable positions.
Requirements:
- Be the point responsible for contact between customer and company
- Oversee, build and manage strong customer relationships
- Resolving client complaints, issues or problems quickly and efficiently to maintain trust
- Research and understand key customer needs, requirements and wants
- Keeping customers updated on upgrades and latest company products available
- Continuously propose solutions that meet customers objectives
- Gather, report and communicate customers’ feedback on all services offered and rendered by the comany
- Ensure the correct ordered products and services are delivered in timely manner
- Research clients’ current site equipment, operating conditions and requirements
- Ensure face time with clients in order to expand the relationship
- Meet with the other departments (Commercial Department, Key Account Managers, Service Manager and Workshop Manager) to plan strategically within the organization
- Manage time-keeping with all site visits, reports, planning and feedback
- Follow up on outstanding orders
- Ensure all quotes are correct in relation to RFQs, sent to the client and followed up in a timeous manner
- Be proactive in communicating all relevant service requirements and work for future planned services
- Ensure all arrangements and itineraries are correct prior to travelling within and out of South Africa
- Compile thorough monthly reports
- Managing internal communications between clients and teams/departments
- Liaise with the sales team to ensure maximum upselling and cross-selling is achieved
- Be available for client at all times
- Good communication with other departments within company
- Ndip Mechanical or Trade Test: Millwright
17 Apr 2024;
from:
careers24.com