Description:
Front Office & Reservations Assistant:
· Guest Services; check-in & out procedures
· Work out rates and packages
· Upselling
· Promote activities that are offered
· Good telephone etiquette
· Inform all departments of reservation changes & special requests
· Knowledge of Innkeeper Software
Maintenance Co-Ordinator:
· Co-ord of maintenance
· Prioritising maintenance projects
· Planning ahead of maintenance to be done throughout the lodge
· Make sure all materials are available for any projects
Housekeeping Co-ordinator:
· Lodge general areas cleanliness
· Assist and supervise housekeeping
· Make sure laundry is running efficiently
· Make sure all housekeeping supplies are available
· Make sure all areas and guest rooms are up to standard
General Skills:
· Strong problem-solving abilities
· Very competent with figures & spreadsheets
· Lead by example
· Team player
· Must be conscientious
· Extremely neat, tidy and organized
· Maintain a professional approach
· Impeccable attention to detail
· Must be able to following instructions
Creative, loves housekeeping and cleanliness
Tertiary & Experience:
· Relevant Degree or Diploma
· Housekeeping and maintenance experience 3 – 5 years
· Skilled & experienced with reservations system
· At least 3 year working experience at 5-star properties
· Excellent computer & software skills
Personal:
· Fully bilingual
· Strong operational and leadership skills
· Excellent communication skills
· Focussed, creative and passionate about the hospitality industry
· An excellent track record with contactable references
· No bad habits e.g. smoking/drinking/other
· Applications to be emailed to: accounts @thegorge.co.za