Description:
My client has a career opportunity for a self-motivated and customer service-oriented Sales Associate. You will supervise the operational and organizational standards of the store, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.
Responsibilities
• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure content delivery.
• Manage the day-to-day operations for the Store and Online
• Assist with delivery routings for Online
• Check and manage adequate stock levels for the store and Online.
• Manage shop with all incoming calls and walk in customers
• Assist with regular stock takes in store
• Assist when required with processing and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed correctly
• Follow up immediately on customer queries and complaints, resolve through excellent customer service.
• Consistently meet the stores sales goals
• Assess customer needs and provide assistance and information on product features
• Assist all customers in the store and answer their queries
• Achieve store’s sales targets on a monthly, quarterly and yearly basis
• Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
• Remain knowledgeable on products offered and discuss available options
• Process point of sale purchases
• Handle return of products
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing store designs etc)
Requirements:
• Proven retail experience
• Minimum Matric with mathematics
• Hands on experience with point of sale would be advantageous
• Familiar with inventory procedures and stock take
• Computer literate (MS Word, Excel, Outlook)
• Positive and enthusiastic with a pleasant, calm and professional disposition
• Excellent communications and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address customer complaints in a timely manner
• Ability to work independently and within a team