Description:
ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)
Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.
Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.
Duties include but are not limited to the following:
Maintenance
Wireless and Fibre coverage in Bloemfontein
General network maintenance (including upgrades, software updates)
New network device configurations
Power Monitor UPS/Inverters, Schedule routine Battery Maintenance.
Technical Support
Support Desk duties
Residential customers router configurations
VoIP configurations and setups
IT/desktop queries
Fault Reporting
Administration
Creating and updating ISP support policies and procedures
Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff
Asset Management
Obtain quotations for IT related equipment
Service Level
Daily/Weekly/Monthly ongoing and continuous tasks
Maintaining and monitoring systems and the network monitoring software
Qualifications:
Matric
Relevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)
Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)
Valid Driver’s License and Own Reliable Transport (Compulsory)
Experience and Knowledge:
Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
Exp
05 May 2022;
from:
gumtree.co.za