FODM/ Revenue Manager

Description:

The Front Office & Revenue Manager will play a crucial role in ensuring the smooth operation of the hotel's front office and maximizing revenue opportunities. They will be responsible for overseeing front desk operations, managing room inventory, and implementing revenue management strategies. Key responsibilities include:Front Office Management:Supervise front desk staff and ensure exceptional guest service standards are maintained.Handle guest inquiries, check-ins, check-outs, and reservations efficiently and professionally.Train front office staff on hotel procedures, systems, and customer service standards.Revenue Management:Analyze market trends, competitor pricing, and demand forecasts to optimize room revenue.Implement pricing strategies and adjust rates based on demand and occupancy levels.Monitor distribution channels and manage inventory to maximize revenue opportunities.Sales and Marketing Support:Collaborate with the sales and marketing team to develop promotional offers and packages.Assist in the implementation of marketing campaigns to drive room bookings and revenue.Participate in revenue meetings and provide insights and recommendations for revenue optimization.Financial Management:Prepare and analyze daily, weekly, and monthly revenue reports and forecasts.Monitor and control expenses related to front office operations and revenue management.Identify opportunities for cost savings and revenue enhancement.Guest Satisfaction and Quality Assurance:Ensure guest complaints and issues are resolved promptly and to the guest's satisfaction.Conduct regular quality assurance audits of front office procedures and guest interactions.Implement improvements to enhance the overall guest experience and satisfaction.

• Previous experience in front office management and revenue management within the hospitality industry, preferably in a luxury hotel environment.
• Strong analytical skills and proficiency in revenue management systems and tools.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
• Detail-oriented with a proactive approach to problem-solving.
• Knowledge of hotel operations, reservations systems, and distribution channels.
• Bachelor's degree or equivalent qualification in hospitality management or a related field is preferred.

Requirements:

• Previous experience in front office management and revenue management within the hospitality industry, preferably in a luxury hotel environment.
• Strong analytical skills and proficiency in revenue management systems and tools.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
• Detail-oriented with a proactive approach to problem-solving.
• Knowledge of hotel operations, reservations systems, and distribution channels.
• Bachelor's degree or equivalent qualification in hospitality management or a related field is preferred.