Description:
ENVIRONMENT:
A dynamic FinTech company seeks a dedicated & presentable IT Operations Technician to deliver exceptional service to its customers. You will manage all onsite installation, repair, maintenance and test tasks, install POS terminals (including OS & applications) while diagnosing errors or technical problems and determine proper solutions. You will be expected to strive for service success that improves customer satisfaction, and you should display a willingness to learn and to share knowledge on a day-to-day basis. Applicants will require 2-3 years proven work experience in a similar role including having working knowledge of Ethernet and wireless computer networks, MySQL, Linux (Ubuntu Server), Windows, POS and Fault Finding on Access Control and Time & Attendance Systems (Including hardware and software components).
DUTIES:
- Provide service and customer support during field visits or dispatches.
- Manage all onsite installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Tie workflow to schedule.
- Produce timely and detailed service reports.
- Follow documented processes and flows.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all company’s filed procedures and protocols.
- Cooperate with the Technical team and share information across the organisation.
- Comprehend customer requirements and make appropriate recommendations and/or briefings.
- Support and troubleshooting of installed hardware and software.
- Troubleshoot, test, repair and service technical equipment.
- Maintenance and installation of various other hardware solutions and systems as required.
- Build positive relationships with customers.
REQUIREMENTS:
- 2 - 3 Years’ proven work experience (Preferred).
- Working knowledge of Ethernet and wireless computer networks.
- Working knowledge of MySQL databases, Linux (Ubuntu Server) and Windows.
- Fault Finding on Access Control and Time & Attendance Systems (Including hardware and software components).
- Installation of POS terminals (including OS and applications).
- Familiarity with mobile tools and applications.
- Previous experience with bank card devices is a bonus.
- Code 8 Driver's Licence and own reliable transport (essential).
- Contactable references.
ATTRIBUTES:
- Excellent communication skills – verbal & written (English & Afrikaans).
- Presentable and personable.
- Good timekeeping skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
Requirements:
- Provide service and customer support during field visits or dispatches.
- Manage all onsite installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Tie workflow to schedule.
- Produce timely and detailed service reports.
- Follow documented processes and flows.
- Operate vehicle in a safely manner and use field automation systems.
- Follow all company’s filed procedures and protocols.
- Cooperate with the Technical team and share information across the organisation.
- Comprehend customer requirements and make appropriate recommendations and/or briefings.
- Support and troubleshooting of installed hardware and software.
- Troubleshoot, test, repair and service technical equipment.
- Maintenance and installation of various other hardware solutions and systems as required.
- Build positive relationships with customers.
- 2 - 3 Years’ proven work experience (Preferred).
- Working knowledge of Ethernet and wireless computer networks.
- Working knowledge of MySQL databases, Linux (Ubuntu Server) and Windows.
- Fault Finding on Access Control and Time & Attendance Systems (Including hardware and software components).
- Installation of POS terminals (including OS and applications).
- Familiarity with mobile tools and applications.
- Previous experience with bank card devices is a bonus.
- Code 8 Driver's Licence and own reliable transport (essential).
- Contactable references.
- Excellent communication skills – verbal & written (English & Afrikaans).
- Presentable and personable.
- Good timekeeping skills.