Description:
We're looking for a candidate to fill this position in an exciting company.
Duties and Responsibilities (Include but is not limited to):
Effectively to manage customer services in the Information Office
Provide potential customers with the various locations where money can be sent
Provide information to potential customers what Mukuru does and how transfers work
Supervise the Information Officers and agents effectively
Distribution of Mukuru cards to the Info Officers and agents
Recruit and train all new Consultants for area when needed
Provide assistance to Sales Reps with regards to queries or training needed
Ensure all AML and EXCOM regulations are adhered to
Carry out the general management of the information office
Ensure that the branding of information centres is up to excellent standards
Ensure that the Info Centre is hygienic and that all Covid 19 protocols and health standards are maintained at all times
Makes sure that posters and snapper frames are correctly positioned and that posters are updated all the times
Provide weekly reports of the info centre activities and other documents which may be required from time to time
Obtain and monitor sales stats provided from Head Office
Check in with the Area Sales Supervisor daily
Develop awareness of the Mukuru brand and services
Liaise with the Marketing Department to notify if more flyers/pamphlets are required
Sign up new clients and provide assistance to current clients
Manage and forward any card related queries by liaising with relevant head office team
Manage own professional and self development
Key Requirements:
Grade 12 / or equivalent (Essential)
Excom and AML training (Essential )
2 years' experience as an Information Officer (Essential)
Understanding and speaking of English and any African Language (Essential)
Knowledge of administrative principles
Knowledge of company structure and departments
Knowledge of project management tools (Asana)
Knowledge of Mukuru products and services
Knowledge of FICA and CPA regulations
04 May 2022;
from:
gumtree.co.za