Travel Specialist - Remote

Description:

Travel Specialist Johannesburg Gauteng Salary: Market Related Purpose of Position: Complement Recruitment are recruiting for a Travel Specialist based in Johannesburg, Gauteng. This is a permanent live-in position with benefits. The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. This position is available and open as remote (WFH) and office/flexi. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills SKILLS REQUIRED: Minimum of 3 5 years previous tour consulting experience required Good understanding of terms and conditions, product knowledge, third party and portfolio destinations Understanding of travel industry channels Excellent computer skills including:o Tourplan advantageouso ESS is essentialo MS Office applications such as Word, Excel, PowerPoint and Outlooko WETUo Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyseso Understanding and knowledge of the different markets in which we operate ino Relevant understanding of Business to create and formulate a strategy and make commercial decisionso Sales process and methodologieso Problem-solving skillso Experiential Creativity (Crafting Experiences)o Guest/Client Delight KEY OUTPUTS: Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure tailor-made itineraries Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues Emergency duty will be on a rotational basis as per the Emergency BOP Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of our products and services ensuring the best possible safari for the guests An independent, curious and "can do it" nature KNOWLEDGE REQUIRED: A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous A good knowledge of South Africa, Southern and East Africa preferable A willingness and aptitude to learn PERSONAL CHARACTERISTICS: Good interpersonal skills Sense of urgency Passionate about guest delight Dilige