Operations Assistant

Description:

Our client in the Travel Industry is looking for an Operations Assistant to join their dynamic team based in Stellenbosch .

Responsibilities:

• 
  
• Support the reservations / operational team
  
• Confirmation of bookings with various hotels
  
• Making of payments
  
• Do follow-ups with various accommodations regarding special requests.
  
• Providing excellent customer service as part of a fast-paced and diverse team.
  
• You will be providing support and advice to our customers who require assistance situations that may arise.
  
• Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
  
• Identify the nature of the callers needs through effective questioning and listening.
  
• Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
  

Requirements:

• 
  
• Excellent written and verbal communication skills.
  
• Passionate about providing good customer service.
  
• Adaptable and has an empathetic attitude.
  
• A resourceful problem solver who can work under pressure.
  
• Good geographical knowledge.
  
• Additional languages are an advantage, but not necessary.
  
• Knowledge and experience of working within the travel insurance arena is an advantage.
  
• Ability to build relationships quickly, responding respectfully and positively to members' needs.
  

Area: Stellenbosch

Salary: R20 000 – R30 000 p.m. (depending on experience)

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.

Requirements:

• 
  
• Support the reservations / operational team
  
• Confirmation of bookings with various hotels
  
• Making of payments
  
• Do follow-ups with various accommodations regarding special requests.
  
• Providing excellent customer service as part of a fast-paced and diverse team.
  
• You will be providing support and advice to our customers who require assistance situations that may arise.
  
• Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
  
• Identify the nature of the callers needs through effective questioning and listening.
  
• Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.
  

• 
  
• Excellent written and verbal communication skills.
  
• Passionate about providing good customer service.
  
• Adaptable and has an empathetic attitude.
  
• A resourceful problem solver who can work under pressure.
  
• Good geographical knowledge.
  
• Additional languages are an advantage, but not necessary.
  
• Knowledge and experience of working within the travel insurance arena is an advantage.
  
• Ability to build relationships quickly, responding respectfully and positively to members' needs.