Description:
What you'll be doing:
- Moderate all customer reviews and respond to email queries in Korean and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
Minimum Requirements:
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Korean language
- Korean and English written and verbal fluency, suitable for an international client
- Exceptional customer service experience
- Previous international call centre experience for at least 6-12 months highly advantageous
To apply kindly, send your updated CV and copy of SA ID book to info@jai.co.za
Requirements:
What you'll be doing:
- Moderate all customer reviews and respond to email queries in Korean and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
Minimum Requirements:
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Korean language
- Korean and English written and verbal fluency, suitable for an international client
- Exceptional customer service experience
- Previous international call centre experience for at least 6-12 months highly advantageous
To apply kindly, send your updated CV and copy of SA ID book to info@jai.co.za
- Moderate all customer reviews and respond to email queries in Korean and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Korean language
- Korean and English written and verbal fluency, suitable for an international client
- Exceptional customer service experience
- Previous international call centre experience for at least 6-12 months highly advantageous
12 Apr 2024;
from:
careers24.com