Description:
Our client, a well established dealership in Pretoria is seeking the services of an experienced Service Advisor.
The successful candidate must have all of the below.
4+ years Experience as a Workshop Service Advisor.
Experience must be within a reputable Car Dealership Workshop.
It is essential that you are able to work under pressure.
Motor industry system software is essential.
Salary: Basic R18,000.00 + Benefits + Incentives
DUTIES AND RESPONSIBILITIES:
· Comply with internal/ Group service standards and procedures for optimal performance levels.
· Communicate and respond to customer queries in person, via email or telephonically.
· Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
· Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
· Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
· Prepare and manage job cards and Technician notes with the required service details.
· Ensure that all vehicles are serviced and maintained to customers'''''''' requirements and franchise standards.
· Authorise the required parts to be ordered and follow up on outstanding parts on order.
· Provide thorough feedback to the customer regarding services done and/ or outstanding.
· Contact existing and potential customers and sell additional services e.g. maintenance plans.
· Ensure that all costs, invoices, and claims are accurately completed daily.
· Manage customer complaints quickly and effectively for optimal customer satisfaction.
· Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
· Continuously maintain high levels of productivity.
· Any ad hoc admin/ other responsibilities as and when required.
02 Apr 2022;
from:
gumtree.co.za