Description:
Our client in the Media and Printing Industry is looking to hire a Sales Floor Team Leader.
Duties and Responsibilities
Lead by example always
One of your most important responsibilities will ensure your sales team achieves the sales targets set by management.
Create a happy motivated environment that promotes open communication and healthy competitiveness.
Provide reports as requested
Ensure strong communication and feedback opportunities
Provide coaching to increase capability of the Sales Consultants
Handling client enquiries
Promote and motivate staff to Up sell and use Add-on with every client
Effective time managing of yourself and team members
Manage the team to ensure a high level of work ethics and professionalism are displayed
Assist team with their development and day to day requirements
Monitor that all staff are adhering to company policies
Report any disciplinary issues
Ensure that every order is correctly taken in and that the correct information is given to customer and production.
Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes.
Identifying challenges and suggest possible solutions.
Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it.
Ensuring that the displays and counter areas are up to standard
Client Services
Achieve a level of impeccable client service and make sure all your staff meets this goal.
Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly.
Improve and suggest changes to ensure Client Satisfaction every single time.
Manage queues and allocate clients to correct most fitting department.
Ensure every client is acknowledges even if the staff is still busy with another client and wont be able to assist immediately.
Always be professional, friendly, and patient toward clients
Ensure your staff communicates correct lead times and other relevant information.
Opening & Closing of Shop
Keep to the Lock up schedule!
When closing the shop ensure all doors are locked & the alarm is on.
Two people need to be present when the shop is being locked.
Cash Management
Keep to the Cash handling protocol at times.
Ensure the floats are issued in the morning and locked up at end of day.
The keys to the safe are not to be left on the premises.
02 Apr 2022;
from:
gumtree.co.za