Technical Solutions Designer

Description:

This is a critical role within Architecture and serves as the owner of the Customer solution roadmap, Technical Design, support
and commercial build of E2E Customer solutions. Internal Technical focus 60%, external Technical and Customer focus
40%.This role will be required full-time in Umhlanga, Durban and form part of the core Architecture function within the company.

Key Responsibilities:
• Pre-Sales, Sales and Customer interface

- Attend and participate in internal and external meetings relevant to the pre-sales cycle
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
- Production and provision of architectural design and execution of solutions for Customer requirements
- Ensure proposals and solution amendments are responded to with adequate quality, within prescribed
timescales, with input from engineering, procurement and project delivery
- Provide technical and solutions support and advice for Sales Team and assist in evaluating opportunities
based on technical requirements and alignment with business capabilities
- Ensure collaboration with vendors and partners to understand latest offerings
- Internal engagements with Sales teams
- External engagements with Customers

• Technical interface
- Consult with the Technical teams to assist in the development of solutions (designs equipment/hardware,
configurations, etc.) to meet company requirements and Customer needs
- Ensuring compliance with Architecture and Engineering standards, specifications, policies and
protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer
solution requirements
- Owning the process and following correct approval protocol from Divisional Technical Leads
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
- Analysis of infrastructure resource utilization, trending, and capacity planning
- Create and update documentation for all relevant procedures, solutions and architectures
- Internal engagements with Technical teams

• Operations interface
- Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery
and Support) requirements
- Solutions review post implementation and Customer handover of the Solution to the Customer (Designed
versus As Built)
- Internal engagements with Delivery and Support teams

• Procurement and Vendor interface
- Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and
deliverables
- Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identifi