Description:
Looking for a Call centre manager
As an Call centre manager , your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
- Take charge of all scheduling activities for your team, including work shifts and task assignments.
- Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.
- Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.
- Continuously monitor Key Performance Indicators (KPIs) and address any areas of concern
- Prepare regular reports on team performance, escalations, and operational issues for review by senior management.
- Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling software and relevant tools.
- Ability to analyse data and make data-driven decisions.
- Please forward your CV to admin@ubuntufibre.co.za
- Please do not apply if you do do not meet the requirments
11 Apr 2024;
from:
gumtree.co.za