Operations Manager

Description:

• Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
• Assist with queries and guests complaints – management on duty.
• Effective management of all staff
• Create and maintain relationship with guests.
• Responsible for the management of the entire establishment in the absence of the GM

Requirements:

• Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
• Assist with queries and guests complaints – management on duty.
• Effective management of all staff
• Create and maintain relationship with guests.
• Responsible for the management of the entire establishment in the absence of the GM

· Minimum of 3 years’ experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel

· Should be experienced within all different areas of a Hotel

· Polite, friendly person with a strong personality that can think on their feet

· Well spoken and well presented individual

· Strong leader who have been in charge of employees before

· Must have grade 12 and be computer literate

· Previous experience on Opera and Micros would be an advantage

· Formal hospitality degree/diploma preferable