Intermediate Business Analyst

Description:

We are seeking a talented and experienced Mid-Level Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems. The suitable candidate will work in office, in a project-based module with support and guidance from senior team members/Technical Specialists from Cape Town and Gauteng. Key responsibilities will include but are not limited to:User Support: Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.Provide timely and effective resolutions to user problems, escalating issues as needed.Training:Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.Create training materials, documentation, and resources to support user learning.Conduct training sessions, workshops, and webinars for individuals and groups.System Troubleshooting:Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.Participate in system testing to ensure functionality meets user requirements.Documentation:Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.Ensure documentation is up-to-date and aligns with system changes and updates.Document business processes, requirements, and system architecture for reference and training purposes.System Design:Contribute to the design and enhancement of systems to meet business and user requirements.Collaborate with development teams to translate business needs into technical specifications.Participate in system design reviews, offering insights and recommendations for improvement.Business Process Analysis:Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.Identify opportunities for process improvements and efficiency gains.Translate business needs into technical specifications for system enhancements.Communication and Collaboration:Foster strong relationships with end-users, stakeholders, and cross-functional teams.Communicate effectively with both technical and non-technical stakeholders.Collaborate with IT and Dev teams to prioritize and implement system updates and enhancementsQualifying Experience & Attributes:Bachelor's degree in Business Administration, Information Technology, or a related fieldProven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system designS