Description:
Our client in the Consulting Industry requires the appointment of a Senior D365 Customer Engagement Customer Service Consultant for a period of Seven (7) months with the following experience:The consultant needs to know how to implement the DYNAMIC 365 system for the Customer Service Module.Certifications in Dynamics 365 for Customer ServiceA highly experienced professional responsible for implementing and optimizing customer service solutions within the D365 CE platformThis role is critical for organizations aiming to enhance customer satisfaction, streamline service operations, and improve overall customer experienceONLY APPLY IF YOU QUALIFY IN FULL.PLEASE NOTE: THIS IS AN IT ROLE3-5 years working experience on D365 Customer Engagements.Proficiency in configuring Customer Service modules, setting up case routing rules, SLAs, entitlements, and customer portal configurations within D365 CE.In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.Strong background in customer service principles, including case management, ticketing systems, knowledge management, and customer communication best practices.In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.
10 Apr 2024;
from:
gumtree.co.za