Description:
· Managing and overseeing the Transport department & Drivers
· Managing and overseeing the Warehouse & Bond store, receiving, despatching, maintenance of the warehouse & equipment’s, quotations, profits, queries.
· Organizing workflow and delegating Task
· Ensuring Delivery of containers to clients / Warehouse and Cold Stores are done efficiently.
· Ensure containers are turned into the correct depots.
· On going negotiations with the Transporters to ensure best buying rates and rates schedule updated monthly
· Co- Ordinating and scheduling transporters when required.
· Ensuring reconciling of transporters invoices are done.
· Monitor container storage and demurrage schedule.
· Place client on notice should there be any additional charges applicable.
· Ensure the additional charges are invoiced out to the client.
· Constant communication with customers by phone, email, and WhatsApp- after hours and weekends included.
· All shipping files/ systems are properly endorsed with buying and selling rates for all transport movements.
· Building and maintaining profitable relationships and liaise with them to always ensure effective communication and providing excellent service to the clients.
· Understanding Key customer individual needs.
· Resolving customer complaints quickly & efficiently
· Updating management with regards to new and latest information
· Ensure adherence to company policies and procedures and undertake disciplinary action when required.
· Processing and submitting reports weekly and monthly to management.
· Attending to accruals weekly
· Handling all queries
Requirements:
Employee Attributes
· Strong negotiation skills, problem solving.
· Excellent communication skills
· Able to work weekends and after hours as required.
Essential requirements
· Grade 12
· Freight qualification is advantageous.
· Shipshape or similar knowledge
· 3 years industry experience