Description:
Are you ready to safeguard success in the digital realm? Do you thrive on delivering exceptional customer service while driving sales to new heights? Look no further! Our client, a renowned leader in perimeter fencing and security solutions, is seeking a dynamic individual to fill the role of E-Commerce Sales & Support Consultant on a 3-month contract. Who We're Looking For:- A Grade 12 graduate with a passion for customer-centric solutions.
- 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries.
- A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms.
Customer Service:
- Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms.
- Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery.
- Handle complaints with finesse, turning challenges into opportunities for improvement.
- Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform.
- Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse.
- Champion the customer journey, providing top-tier service aligned with international online shopping standards.
- Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency.
- Partner with Marketing to research target markets, identifying avenues for sales growth and innovation.
- Stay ahead of the curve by keeping abreast of market trends and product developments.
Persona Staff (PTY) Ltd. is POPIA (Protection of Personal Information Act, 2013) compliant.
Requirements:
- A Grade 12 graduate with a passion for customer-centric solutions.
- 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries.
- A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms.
- Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms.
- Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery.
- Handle complaints with finesse, turning challenges into opportunities for improvement.
- Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform.
- Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse.
- Champion the customer journey, providing top-tier service aligned with international online shopping standards.
- Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency.
- Partner with Marketing to research target markets, identifying avenues for sales growth and innovation.
- Stay ahead of the curve by keeping abreast of market trends and product developments.
09 Apr 2024;
from:
careers24.com