Description:
Our client requires the services of a Junior Service Coordinator in pressurised environment to join their team.
Key performance areas:
Main Responsibilities:
- Technician scheduling and execution of the service call for a region.
- Prepare customer quotes
- Customer Feedback regarding call outs
- Scheduling call outs with in-house technicians and sub-contractors
- Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines
- Stand-by 2 weeks per month- after hours and over weekend/public holidays
General Admin Tasks:
- Arrange Courier for spares
- Generate casual wages purchase requisition and send to Finance
- Check Technicians clock-in/out for overtime calculation
- Book technician accommodation
- Process sub-contractor invoices
- Manage switchboard
- Follow up with stores on documentation not received. Manage all paperwork as needed
Requirements:
- Technician scheduling and execution of the service call for a region.
- Prepare customer quotes
- Customer Feedback regarding call outs
- Scheduling call outs with in-house technicians and sub-contractors
- Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines
- Stand-by 2 weeks per month- after hours and over weekend/public holidays
- Arrange Courier for spares
- Generate casual wages purchase requisition and send to Finance
- Check Technicians clock-in/out for overtime calculation
- Book technician accommodation
- Process sub-contractor invoices
- Manage switchboard
- Follow up with stores on documentation not received. Manage all paperwork as needed
- Matric
- At least 5 years relevant experience administrative work
- Computer literate – (Word, Excel, PowerPoint and Outlook)
- Knowledge of Sage Evolution will be advantageous
- Must have excellent time-management and problem-solving skills
- Must be able to work under pressure
- Must have clear and professional articulation when answering customer calls
- Must be able to work in a team
- Must be willing to work standby 2 weeks plus weekendsExcellent written and verbal communication skills (English)
- Must have a valid driver’s license
The successful candidate must have:
- Matric
- At least 5 years relevant experience administrative work
- Computer literate – (Word, Excel, PowerPoint and Outlook)
- Knowledge of Sage Evolution will be advantageous
- Must have excellent time-management and problem-solving skills
- Must be able to work under pressure
- Must have clear and professional articulation when answering customer calls
- Must be able to work in a team
- Must be willing to work standby 2 weeks plus weekendsExcellent written and verbal communication skills (English)
- Must have a valid driver’s license
Please note that only short listed candidates will be contacted.
If you do send an email to the recruiter directly: please state the position you are applying for
09 Apr 2024;
from:
careers24.com