Claims Administration Handler

Description:

Job Overview

You will be responsible in undertaking general administration and claims handling duties for the Personal Injury Claims department within a timely manner and in line with company procedures.

Job Responsibilities

• Import new claims the system portals, and/or manually upload
• Conduct AskCue PI and Cache checks on all appropriate claims
• Allocation of new claim files to claims handlers in accordance with guidelines.
  
• Allocating Vulnerable Road User (VRU) claims to nominated claims handlers.
• Filter MI received from claims insight team suitable for use in Rolling Reviews and distribute accordingly.
• Make payments to TPIs who are party to the subrogation agreement via the verify portal.
• Make payments on any bordereaux/ bulk payment arrangements to suppliers.
• Conduct initial enquires on TPI Direct Claimants (including phone call /initial letter)
  
• Identify and communicate urgent tasks to team leaders and PI handlers.
• Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.
• Manage through to settlement - Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.
• Provide ad hoc support to PI claims handlers and team leaders.
  
• To adhere to and consider all regulatory requirements at all times, including consumer duty DPA and AML
• To be compliant with health and safety policies at all times.
• To ensure compliance with company and other relevant standards/regulations at all times.
  

Job Requirements

• Minimum of Grade 12/Matric qualification of equivalent NQF level 4 qualifcation
• Experience of working in an administrative role
• Previous experience in the motor insurance industry
• Experience of working in a insurance claim’s environment preferred

Required Skills

• Excellent time management and organization skills with the ability to prioritize own work
• Good level of communication skills, both verbal and written
• Good Microsoft Office Skills (outlook, Word, Excel)

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Requirements:

• Import new claims the system portals, and/or manually upload
• Conduct AskCue PI and Cache checks on all appropriate claims
• Allocation of new claim files to claims handlers in accordance with guidelines.
  
• Allocating Vulnerable Road User (VRU) claims to nominated claims handlers.
• Filter MI received from claims insight team suitable for use in Rolling Reviews and distribute accordingly.
• Make payments to TPIs who are party to the subrogation agreement via the verify portal.
• Make payments on any bordereaux/ bulk payment arrangements to suppliers.
• Conduct initial enquires on TPI Direct Claimants (including phone call /initial letter)
  
• Identify and communicate urgent tasks to team leaders and PI handlers.
• Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.
• Manage through to settlement - Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.
• Provide ad hoc support to PI claims handlers and team leaders.
  
• To adhere to and consider all regulatory requirements at all times, including consumer duty DPA and AML
• To be compliant with health and safety policies at all times.
• To ensure compliance with company and other relevant standards/regulations at all times.
  

• Minimum of Grade 12/Matric qualification of equivalent NQF level 4 qualifcation
• Experience of working in an administrative role
• Previous experience in the motor insurance industry
• Experience of working in a insurance claim’s environment preferred

• Excellent time management and organization skills with the ability to prioritize own work
• Good level of communication skills, both verbal and written
• Good Microsoft Office Skills (outlook, Word, Excel)

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative