Description:
Team LeaderRandburgSeasonal USA Campaign – Night Shift  Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in managing a team to deliver exceptional service to the international market…… Apply Now!Key responsibilities:Effectively manage the team to ensure service delivery standards are metImmediately address any challenges the agents might face which may impact productivityCoach and mentor the teamsRegular performance reviews to ensure KPI’s are met andDaily management of absenteeism and attendanceBuild rapport with the client, and ensure every experience is exceptionalMaintain sound client relationsCreate and submit the necessary reporting on timeRegularly connect with management where support is neededMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
08 Apr 2024;
from:
gumtree.co.za