Data and Configuration Analyst

Description:

ROLE PURPOSE


The Data and Configuration Analyst is responsible for providing administrative and technical incite for the IT team’s applications and systems. The role also requires the resolution and input of all user administration access to systems and permissions of such, all of which must be completed within an agreed timeframe. In addition, the analyst must be an effective communicator and be able to communicate at all levels.

ROLE REQUIREMENTS

• Data mining and filtering of raw user management data
• Perform administrative tasks and technical advice for the relevant software applications within the IT area
• Engage with all parties on systems and user permissions
• Audit all personal user administration
• Assist high level specialist with decommissioning and listed servers
  * audit purposes
• Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
• Investigation of any configuration related anomalies. Taking corrective actions as per case by case , provide investigation and escalation to high level specialist
• Assisting with implementation of minor changes where the risk and impact is low
• Interact with vendors when required
• Completing/contribution to reporting when required
• Completing/contributing to service or process documentation when required
• Execute verification control
  

QUALIFICATIONS & EXPERIENCE

• ITIL v4 Foundation Certification or an overview or understanding thereof
• 5-10 years’ experience in multi-disciplined IT environment
• Must be familiar with Service management issues and practices
• Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
• Experience with EIT software applications
• Exposure to ITSM (Remedy, Service Now) tools will be advantageous
• Exposure to Asset and Configuration Management will be advantageous
• Exposure to BO reporting and or report writing skills will be advantageous
• Basic/intermediate network knowledge and experience
• Exposure to Infrastructure Change management will be advantageous
• Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
• Understanding of basic SQL
• Power BI – essential.
• Advanced Excel

LEADERSHIP COMPETENCY REQUIREMENTS

• Ability to think and interact logically
• A natural curiosity
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral traits such as attitude, motivation and time management
• Be prepared to perform standby duties and work irregular hours if required

Requirements:

• Data mining and filtering of raw user management data
• Perform administrative tasks and technical advice for the relevant software applications within the IT area
• Engage with all parties on systems and user permissions
• Audit all personal user administration
• Assist high level specialist with decommissioning and listed servers
  * audit purposes
• Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
• Investigation of any configuration related anomalies. Taking corrective actions as per case by case , provide investigation and escalation to high level specialist
• Assisting with implementation of minor changes where the risk and impact is low
• Interact with vendors when required
• Completing/contribution to reporting when required
• Completing/contributing to service or process documentation when required
• Execute verification control
  

• ITIL v4 Foundation Certification or an overview or understanding thereof
• 5-10 years’ experience in multi-disciplined IT environment
• Must be familiar with Service management issues and practices
• Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
• Experience with EIT software applications
• Exposure to ITSM (Remedy, Service Now) tools will be advantageous
• Exposure to Asset and Configuration Management will be advantageous
• Exposure to BO reporting and or report writing skills will be advantageous
• Basic/intermediate network knowledge and experience
• Exposure to Infrastructure Change management will be advantageous
• Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
• Understanding of basic SQL
• Power BI – essential.
• Advanced Excel

• Ability to think and interact logically
• A natural curiosity
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral traits such as attitude, motivation and time management
• Be prepared to perform standby duties and work irregular hours if required