Description:
To provide a professional and friendly service to the client, adhering to the Company’s and Client’s policies and procedures. Building a client and employee relationships to achieve the Company’s and Clients goals and vision.
Key Performance Areas
· Strong controls with regards to payroll and invoicing
· Above average knowledge of Industrial relations
· Strength in training and skills development of staff in all departments
· To ensure that the Pple Head Office runs smoothly.
· Knowledge of Industrial relations
· Strength in training and skills development of staff.
· Payroll checking and submission
· Excellent client relations
· An exceptional eye to detail
· Knowledge of Human resource management
· Handle complaints in a quick, efficient and professional manner.
· Dealing with all client queries efficiently
· Ensure that a good image is projected by all employees. This being efficiency, courtesy, helpfulness, appearance and cleanliness.
· Ensure that the required level of discipline is being maintained at all times by all employees.
· Ensure that client queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving client satisfaction.
· Provide efficient, prompt and friendly service to the client and guests of client at all times.
· Ensure that a high standard of cleanliness is maintained at all times.
Requirements:
- Must stay in and around Balito or willing to relocate
Qualifications Required
· Matric
· Diploma or Degree in the Hospitality industry
Skills and Experience Required
· Leadership Skills
· Management Skills
· Communications Skills (Verbal and Written)
· Computer Literacy
· Administrative Skills
· Telephonic Skills
· Previous experience in Hospitality Industry
· Should have operational experience to 5 star standards
· Attention to detail in customer service
· Understanding of financial aspects of business
- Must stay in and around Balito or willing to relocate
Equity statement
Imperial is committed to Transformation, which encompases Employment Equity, Diversity and Inclusion when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.
Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.