Service Advisor

Description:

• Ensure that the Service department contributes to customer satisfaction by providing optimal customer care
• Promote the dealers service departments capabilities and strengths
• Determine customer needs and communicate these to the service shop and deliver the vehicle on time
• Understand the customer's concerns
• Record customer requirements and details accurately
• Identify potential marketing opportunities
• Promote dealer service benefits to potential customers
• Answer telephone as per Toyota Telephone Standards
• Strictly use current Standard Operating Procedure for Reception Process to take appointments
• Ensure customers are notified of payment prior to collection
• Ensure all warranty and motorplan work has been identified and signed for by the customer
• Maintain effective communication / liaison with customers and workshop staff
• Take initiative to make decisions in the best interest of the customer
• Maintain regular contact with the customer
• Ensure vehicle is completed at promised time
• Sell features, advantages and benefits to the customer
• Monitor sub-let repairs
• Follow-up on awaiting parts - special order parts
• Sell additional products, services and repairs in a professional manner
• Ensure all repairs and parts, as requested, have been carried out and charged for

• Matric / Grade 12
• Sound / basic technical product knowledge
• Good people handling and leadership skills including communication skills
• Ability to communicate empathetically with customers
• Fully bilingual (English & Afrikaans)
• Good listening skills
• Good time management and administrative skills

Requirements:

• Ensure that the Service department contributes to customer satisfaction by providing optimal customer care
• Promote the dealers service departments capabilities and strengths
• Determine customer needs and communicate these to the service shop and deliver the vehicle on time
• Understand the customer's concerns
• Record customer requirements and details accurately
• Identify potential marketing opportunities
• Promote dealer service benefits to potential customers
• Answer telephone as per Toyota Telephone Standards
• Strictly use current Standard Operating Procedure for Reception Process to take appointments
• Ensure customers are notified of payment prior to collection
• Ensure all warranty and motorplan work has been identified and signed for by the customer
• Maintain effective communication / liaison with customers and workshop staff
• Take initiative to make decisions in the best interest of the customer
• Maintain regular contact with the customer
• Ensure vehicle is completed at promised time
• Sell features, advantages and benefits to the customer
• Monitor sub-let repairs
• Follow-up on awaiting parts - special order parts
• Sell additional products, services and repairs in a professional manner
• Ensure all repairs and parts, as requested, have been carried out and charged for

• Matric / Grade 12
• Sound / basic technical product knowledge
• Good people handling and leadership skills including communication skills
• Ability to communicate empathetically with customers
• Fully bilingual (English & Afrikaans)
• Good listening skills
• Good time management and administrative skills