Description:
Client Contact Centre Services Administrator
Cape Town /Southern Suburbs (Office based during the probation period)
Salary Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator & A Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer centric environment – providing first line support to members re. Medical aid and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate 2 years Medical aid/Insurance experience / Medical Aid Client Services in an Inbound Contact CentreOR Medical Aid claims processing and administration experience
And/ Or Individual Life Policy Admin. Knowledge and exp.
GAP Claims Assessing knowledge & experience (advantageous) Excellent written and verbal communication skills, accompanied with good negotiation skills and effective in dealing with customers, meeting their expectations.
KPIs
As Client Contact Centre Service Consultant
To be logged onto the Client Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day - To strive to have zero lost calls per day.
• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner.
• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za