Description:
To provide disability claims assessment services to HRM Division and ensure that the portfolio of funds allocated are run as per SLA
Client Services
Maintain relationships with clients
Follow-up with clients
Adherence to Turnaround Times
Knowledge and Skills
Ability to work under tremendous pressure
Highly organised
Professional and ethical behaviour
Attention to detail and high level of accuracy
Must be able to work within deadline, pressured environment
Excellent communication skills
Customer service orientated
Dependable and reliable Team player
Sense of urgency
Ability to function independently
Patience and empathy
Flexibility
Knowledge of company products and services, systems and processes.
Maintain Relationships with clients
Positive client surveys/feedback
Contribution towards client satisfaction and retention.
ï Maintain good relationships with clients and ensure client complaints are kept to a minimum.
Interacts enthusiastically and assertively and is well received by clients
Communicates professionally, clearly and persuasively
Able to deal calmly, professionally and assertively with difficult people
Provides information confidently and displays an in-depth knowledge of the subject
Follow up with clients
Ensure timeous follow-up with internal and external clients.
Timeous follow-up with stakeholders and clients (internal and external)
Adherence to turn around times
Claims Assessment management reports indicating adherence to timeframes
Claims Assessors Productivity report/s
Examples of documents related to timelines, Assessment reports completed and sent to team within the defined timelines, follow-up with clients, etc. within the defined timelines
Lower Direct costs
Management reports indicating adherence to cost containment within the division.
Invoices are prepared and sent to clients timeously.
Contribution towards the financial success of the company.
Implement cost containment/savings within the Branch/Division.
Own IDP and Attend Training
Take responsibility for his/her own IDP.
Attend and successfully complete all the required training as per Management/Company.
Percentage of own IDP completed.
The Assessor observes the Claim Assessors work following the training session to determine his or her level of comprehension and application of the learnt activities
The Assessor observes the Claim Assessors work following the training session to determine his or her level of comprehension and application of the learnt activities
Productivity
Reports prepared in line with SLA reporting guidelines
Adherence to the Companys record Control procedures
Review of quality standards based on quality assurance conducted
Compliance to the Customer Complains Management procedures
Quality of recommendations on assessment reports
Assessmen
27 May 2022;
from:
gumtree.co.za